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Now In: Return Policy
4EverActive wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing.
In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of receipt. All parts, instructions and original packaging MUST be present.
We will refund the purchase price but we cannot refund original shipping charges. If shipping was included with the purchase price the actual cost of shipping will be deducted from your refund. You must e-mail us at customercare@4everactive.com or call toll free 1-866-234-4147 to receive authorization. Unauthorized returns will not be accepted. You are also responsible for return shipping costs.
Due to the hygiene and rehabilitation nature of our products, some items are non-returnable. Special order items are non-returnable. A restocking fee is often required on items shipped directly from the manufacturer. Contact 4EverActive via email at customercare@4everactive.com or by phone at 1-866-234-4147 for further information on returns.
For items damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. 4EverActive will assume the return shipping charges for defective products. As with all returns please e-mail us at customercare@4everactive.com or call toll free 1-866-234-4147 to receive authorization or simply refuse the shipment if the damage is evident at time of delivery.
Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
Terms of sale: We make every attempt to present accurate information on our site and we correct any errors as we identify them. However, due to changes in descriptions, images, availability, and prices - some products are subject to correction or change without notice. You may verify product information by contacting Customer Care at 1-866-234-4147. A binding contract for the sale of the goods concerned does not exist until they are physically shipped and the customer's credit card is debited. If an honest mistake is made on the part of the seller we will contact you and you would not be responsible.
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